By Jonathan Ackerman, Solution Architect, ClearPoint

Jonathan Ackerman is a leading Solution Architect who has been working in the technology industry for 26 years. He has been working on conversation platforms, chatbots and AI since 2016 and has some great tips and tricks on how to supercharge your chatbot.

This 10 minute video covers:

  • Stages of chatbot development
  • The basics – collect as much data as possible
  • Structured storage of session data
  • Classification of training data
  • Daily conversations
  • Measuring conversation success
  • Automated regression tests
  • Log Search tool
  • Building a content map
  • Top intents report
  • Topic clustering
  • Creating and refining topics
  • Cleaning training data
  • Tools to share data with your organisation
  • Anomaly detection

If you need help to build or optimise your chatbot, get in contact with our team now.