At ClearPoint, we've been actively building our internal AI workforce to transform our core operations, freeing our teams from administrative overhead so they can focus on what matters most: delivering exceptional outcomes for our clients. In this episode of ClearPoint Unlock, Michelle Poulton, Engagement Director at ClearPoint and Paul Scott, COO at ClearPoint share how what began as an initiative to eliminate the "death by a thousand clicks", the endless administrative tasks that bog down our teams, has evolved into a sophisticated ecosystem of AI agents that are making our business faster, smarter, and more focused.
For leaders getting started, Paul and Michelle explain that viewing agents as supervised digital colleagues instead of ‘set and forget’ tools, is what prevents challenges like “agent spaghetti.” That foundation, combined with a strategy focused on quick wins, clear ROI, and organisational buy-in, is what ensures lasting value.
