The New Zealand CIO Awards recognise individuals and teams who have shown leadership, innovation and foresight in their contribution to ICT and business. 

Year on year, we’re proud to sponsor the Business Transformation through Digital and IT award which honours the achievements of organisations that have successfully planned and executed a Business Transformation initiative or initiatives through the use of digital and disruptive technologies. ClearPoint has a real affinity with this category as transforming any business today requires the right people, process, practices, culture, and of course the right technology.

To celebrate their success, we’ve spoken to our finalists ahead of the CIO Award evening on March 15th, 2022 – find out more about each of our finalists, and their award-nominated projects below.

 

Auckland Airport

Auckland Airport has felt the impact of the pandemic more directly than just about any other organisation in the country. It would seem likely in the face of such uncertainty that all major transformation projects would be put on hold. But Auckland Airport has done the opposite, forging ahead on a total airport management (TAM) solution even as its business was changing day to day. 

“We’ve had more curveballs thrown at us in 15 months than most companies experience in a decade,” admits Jonathan Good, Auckland Airport’s General Manager of Technology and Marketing.

Read more about the project.

 

Contact Energy

If you find it hard to imagine yourself chatting with a customer service representative on Facebook Messenger about your electricity bill, you are obviously not a Contact Energy customer. The provider of electricity, gas and broadband services is the first Kiwi utility company to open customer service channels on Facebook Messenger and WhatsApp that feed directly into its customer service software.

The move to embrace the popular messaging apps signals a desire to move away from email as the key digital channel to communicate with customers and was but one part of Contact’s E2E (end to end) customer journey project to reimagine the user experience for both customers and employees.

“We started by mapping the end to end customer journey, highlighting all the friction for customers and employees, the improvements we could make and identifying how we could use data to make better decisions,” says Tighe Wall, Contact Energy’s Chief Digital Officer.

Read more about the project.

 

Tū Ora

Two years on from a hacking attack that forced its systems offline, healthcare provider Tū Ora has entirely reshaped its IT infrastructure with a cloud and security-first approach. As the country’s fourth largest primary health organisation, covering the Wellington, Porirua, Kāpiti and Wairarapa regions, Tū Ora Compass Health was facing the same issues preoccupying most health sector organisations in 2019 when its board signed off on a $2 million IT upgrade plan.

“The technical debt tail was wagging the dog,” admits Alistair Vickers, Tū Ora’s Chief Information Officer.

Joining the not for profit organisation in late 2017, Vickers set his sights on taking Tū Ora to the cloud, retiring over 100 legacy applications, 160 databases and 70 virtual and physical servers in the process. 

Read more about the project.

 

The Earthquake Commission (EQC)

It’s the agency tasked with stepping in to assist Kiwi homeowners in the wake of a natural disaster. The Earthquake Commission, New Zealand’s natural disaster insurance provider for residential properties has applied all the wisdom and hard lessons of a decade spent dealing with a string of major natural disasters to reimagine itself.

A new business model, the result of numerous internal reviews and a public inquiry into EQC’s role in settling claims resulting from the Canterbury Earthquakes, now sees the Commission partnering with eight private insurance providers to give customers one point of contact when they make an insurance claim.

“The Canterbury Earthquake Sequence was an unprecedented series of events, and as an organisation our infrastructure and capacity was stretched well beyond its limits to deal with a scenario of that nature. The reality is the shortcomings in our response to that series of events created a number of issues for our customers, issues that we’ve been working to resolve ever since,” says Josh Lindsay, EQC’s Chief Readiness Officer.

Read more about the project.

 

Auckland Council

As the local government organisation with more than 1.5 million customers, Auckland Council’s customer contact team services more than 4,000 people every day. When their existing contact centre platform was approaching the end of its life, they knew they needed a digital solution that could help them move forward and prepare them to innovate in the future. 

Out of this need, the iConnect Customer Contact platform was born – enabling significant business transformation for Auckland Council and its customers. The iConnect Customer Contact platform has seen huge benefits for Auckland Council – reducing calls not answered from 14.1% to 5.2%, as well as reducing the time to onboard new teams to the platform from three months to just three weeks.

 

The winner of the Business Transformation through Digital and ICT category will be announced at this year’s CIO Awards, in Auckland on March 15th, 2022 – stay tuned to hear more about the finalists next year.

As we have seen through all these projects, times are ever-changing and organisations need to adapt and innovate. Modernising legacy apps enables your business to optimise performance, enhance productivity, reduce the ongoing costs of old tech, and opens the door to new revenue streams. Embracing the opportunity to make frequent, fast, iterative change will help you survive and thrive in uncertain times. Find out more about application modernisation and how it is important for digital transformation – download our complimentary ebook here.