Design and Product Strategy
We create digital products with purpose.
From small startups to large enterprises we help digital leaders unlock the potential of their products and services.
Bring your customers’ needs into perspective
Build a deep understanding of your customers’ needs, define the vision for your digital touchpoints, and confidently invest in design and engineering projects with well-qualified benefits.
Case Study
The Warehouse Group
Creating an award-winning Design Thinking framework for customer-first transformation at The Warehouse Group
Customer insights
We help you gain a rich understanding of your customers' needs, expectations and end-to-end journeys. We map future opportunities to innovate your product and service offering for competitive advantage.
CX Performance Measurement
We help you define a measurement framework for your current digital product and service experiences. We benchmark your CX performance against evolving customer needs and expectations in the market.
Digital Strategy
We help you define the role of your digital products and touchpoints and as part of a wider coherent and connected user experience.
Design products that people will love
Our unique expertise is not just designing experiences but delivering them. We believe the outcomes of design need to empower product, content, and engineering teams to deliver to market quickly and effectively without compromising the customer experience.
Case Study
Contact Energy
Designing a purpose-driven digital experience for Contact Energy employees
Product Design and Prototyping
We design through rapidly concepting, building prototypes and iterating based on stakeholder and customer feedback. This iterative approach enables us to co-design complex journeys that result in elegantly refined digital products and services.
Product Delivery and Support
We work with engineering and product teams to ensure you're delivering true customer-centric software and experiences. Our integrated design approach ensures rapid delivery to market while focussing priorities on delivering the most valuable experiences.
User Research and Design Testing
We conduct qualitative and quantitative research with real users to assess your current digital channels and products and to test and validate new design concepts and prototypes. Our experienced UX researchers work to undercover insights and actionable recommendations aimed at real business results.
Translate strategy and insight into action
Envision your ‘north star’ for change and transformation. Validate your future direction and experiences with customers to create a practical roadmap for change. This can start with a workshop, a one week sprint, or a more in-depth engagement.
E-BOOK
Success Through Design and Engineering
How to build meaningful digital products through closer collaboration between design and engineering.
Experience Vision Creation
We define the vision for what the future looks like for your customer experience and the principles of success for your business to enable pragmatic decision making.
Product Planning and Management
We create a roadmap, outlining magnitude and dependencies along with a rapid delivery model to turn concepts into reality. This ensures your teams are equipped to deliver in a way that's scalable and cost-effective for your business needs.
Vision Prototyping
We work with your team to build momentum around your vision by creating a lean 'proof of concept' interactive and clickable prototype to rapidly validate with your customers and stakeholders.
Some clients we've worked with
Want to get your designers and engineers working together?
Understand the common pitfalls of design and engineering working together on software projects, and how to build more collaborative, closer teams for better outcomes.